Introduction to Taskrabbit Delivery

Introduction

Welcome to the Helper Resources! Our Knowledge Base is a go-to space for Helpers to find resources on using the Taskrabbit Delivery Platform. 

You're Activated! Let's Get Setup

1. Download the Taskrabbit Delivery Helper app 
   The Helper app is available for download through the iOS App store and through Google Play. 

2. Enter PayPal information
   Enter your PayPal information in the Helper app to receive payouts for completed tasks. Check out Payments for additional information.
3. Review Helper Resources
   Helper Resources will be available in the Helper app, in the More section.

The Helper App

• You can request to work on tasks in the app. Our Support team does not manually assign tasks to Helpers.
• If you are scheduled on a task, the amount shown in the payment section of each task is the amount you receive if it's successfully completed. Teams consisting of a Lead Helper and their Assistant will see one payment amount.
• If a Task requires 2 Helpers, a solo Helper can still request it. The Taskrabbit app will do its best to pair an additional Helper.
• When requesting tasks, there may be an option to split a payment 50/50 with another Helper.
• A flexible time window will be shown for each task. When requesting a task, you will need to select a 30-minute window to arrive at the customer's location. For example, if a customer's flexible time window is from 8am to 3pm, this does not indicate that the task will take 7 hours. The time window just indicates when the customer is available. 
• Confirmation emails and / or notifications (depending on preferences) will be sent to Helpers that are scheduled. If you don't receive a confirmation email, check the app for notifications or the Scheduled tab.

Taskrabbit Delivery Routed Deliveries

• Routed deliveries include 2 or more tasks scheduled for the same day as part of the route. In this case, Helpers can easily build their schedule without needing to request each task separately.
• Routed deliveries occur during expected peak times of the week or season. Examples include weekends (Saturday and Sunday) and end of month.
• Check out the Routes section of the Taskrabbit app or login to your Helper Dashboard to view them in your browser.

Additional Resources

Navigating the Taskrabbit App

Payments

Helper & Hand Recommendations

Relisting a Task

Apartment Moves