Helper & Hand Recommendations

Taskrabbit Delivery is a platform that enables Helpers to build a delivery business on their terms. We want your business to be as successful as possible! To assist you with getting started, we’ve compiled the following (optional) advice for a more seamless experience:

Recommendations:

• Be flexible with your schedule. Greater availability = greater chances of booking tasks
• Only request Tasks that you know you can complete (duration, vehicle needed, distance, etc.)
• Be communicative with the Customer through the app
• Review the Helper & Hand Resources prior to starting a Task
• Arrive on time
• Keep your vehicle in good condition
• Handle all items and locations with care
• Have the recommended equipment
• Photo document items on your arrival and drop-off as best as possible (this helps with adjustments, damages, missing item reports, etc.)
• If you do need to contact Support, use the "Submit a Request" button at the top of the Help Center or the feature in the Helper app versus emailing a specific support email address (inboxes are not monitored & requests won't be received)

Reminders:

• Taskrabbit Delivery support agents are unable to assign you to a task (use the Helper app instead)
• Off-platform payments are prohibited. The Terms of Service require all Task payments to be made through the Taskrabbit Delivery Platform.
• To adjust the scope of a Task (like moving more items than originally booked), you can do so following the Adjustment process found here)
• Only mark a Task as complete after it has been fully finished

This list is just some of our recommendations and is not exhaustive. Provide the type of service that you would like to receive!