Introduction

Taskrabbit Delivery uses a third party payment processor, PayPal, to process all task payments. When you request tasks in the Helper app, the amount shown is the estimated Helper compensation for that task.

Get Setup for Payments in the Helper App

Step 1: Access the Helper App.

Step 2: Tap the More tab - On iOS, this is on the bottom right. On Android, this is on the top left as a menu button (see screenshot below).

Step 3: Tap View Profile.

Step 4: In the top right corner, select Edit.

The field to enter your PayPal email address will be shown.

• The email address entered must be the email address registered to your PayPal account. 
  • Android users need to confirm their new or current password to save and update the PayPal email address.
• Enter the PayPal email address twice to confirm accuracy. 
  • Android users; select Save in the top right. iOS users just need to enter the information twice.
• If you don't already have a PayPal account, click here to set up a Business Account.
• To learn more about how PayPal works, click here.

Frequently Asked Questions (FAQs)

When do I receive payments?

Payments for tasks are processed through PayPal twice a week on Tuesdays and Fridays by the end of day. 

• Payments for tasks invoiced Monday through Wednesday will be processed for payment on Friday by end of day. Note: Processing of tips may be delayed. 
• Payments for tasks invoiced Thursday through Sunday will be processed for payment on Tuesday by end of day. Note: Processing of tips may be delayed.

Note: We ask that you wait until end of day on Tuesdays/Fridays to reach out to Taskrabbit Delivery Support with any payment processing issues.

How do tips work on Taskrabbit Delivery?

You will receive 100% of any tips left by your customers. Tips on tasks with two Helpers are split proportionally.

Why haven't I received my tip?

As Customers can leave tips up to 24 hours after a task is completed, the processing of tips is sometimes delayed. This can result in payments for tips being processed by our third party payment processor later than the associated task payment. 

PayPal

How do I get funds from PayPal to my bank account?

You can transfer money from your PayPal account to your bank at any time through PayPal.

With PayPal Business, you can set up automatic pay in Profile Settings under My Money.

How long does it take to get funds transferred to my bank account?

Typically with PayPal, it takes 1-3 business days for money to move from PayPal to a bank account. Some other factors may affect this process. Additional information can be found here.

How do I set up my PayPal account?

PayPal recommends setting up a PayPal business account for business related transactions, like your pay from Taskrabbit Delivery. You can set up a new account here. 

What if I don't set up a PayPal account?

As PayPal is Taskrabbit Delivery’s only third party payment processor, the Terms of Service requires all Helpers and Hands to set up a PayPal account.

What if a payment was made to an inaccurate or non-existent PayPal email that was on my Taskrabbit Delivery Helper Account?

1. You will need to update your PayPal email in the Helper app to the correct email address (used for logging in to your PayPal account).
2. Next, you will need to contact us to provide details of the payment being sent to the incorrect PayPal email address. This can take our Support team up to a week to process the payment reset. In the meantime, any new completed tasks will be paid out to the updated PayPal email address. 
3. If the funds have been claimed under the incorrect PayPal email address, we will not be able to reset the payment to the updated PayPal email address.

PayPal recommends keeping your personal and business accounts separate. With a PayPal Business account, you can automate withdrawals with the Auto Sweep feature.

What happens with taxes and 1099s?

1099 tax forms will be issued by PayPal. More information on when and where 1099s will be available can be found here.

Make sure you consult with a tax professional to determine your specific reporting obligations.

How do you set up a business account with PayPal?

You can check out PayPal's self-service guide here.

Do you already have a personal PayPal account that you want to change to a business account?

1. Visit PayPal
2. Log into your account
3. Tap Upgrade Now at the bottom
4. Choose your business account

Set up a new account for PayPal business

1. Tap here or choose Sign Up at PayPal.com
2. Choose your business account
3. Enter email and follow prompts
4. Don't forget to confirm your email address!

Awesome, your account is set up-- now lets talk about getting paid with PayPal Business!

Auto Sweep allows you to automate your withdrawals with a daily sweep of all PayPal funds to your bank account (funds arrive in 2-4 days).

1. Go to PayPal and log in to your account.
2. Click 'Profile' or the gear near the top of the page click “My money”
3. Scroll Down and turn on "Automatic Transfers"
4. Ensure the bank you want your money transferred to is set up correctly.
5. Contact PayPal here if you have any issues.

Other ways to get money from your PayPal account include:

• Setting up a PayPal Debit Card allows instant access and 1% cash back.
• Instant transfer is an optional way to transfer to a debit card for a small fee with PayPal.
• Manually transferring money out of your PayPal account when you get paid.

Note that without auto sweep, you must initiate the transfer of funds manually from the PayPal app or website to receive your payment. Information on how to do this can be found here.