Per the Taskrabbit Delivery Cancellation Policy, Customers are considered late if they have not arrived and/or are unresponsive within 15 minutes after the end of the scheduled 30-minute start time window. Late Customers are deemed to have cancelled the task.
Helpers and Hands should contact Taskrabbit Delivery Support to initiate a cancellation once if a Customer is late.
For example, if a Helper schedules a task arrival window of 10:00am-10:30am, a customer is considered late at 10:45am if they have not yet arrived and/or are unresponsive. After this time, the Helper should contact Taskrabbit Delivery Support to cancel the task.
Helpers and Hands will receive cancellation fees for any Customer cancellations that occur within 48 hours of the scheduled task time, including for late Customers, as set forth in the below chart.
| Cancellation Fee | Timeframe of Scheduled Booking |
| No Fee | Task start time greater than 48 Hours |
| 20% Fee | Task start time within 24-48 Hours |
| 50% Fee | Task start time within 2-24 Hours |
| 80% Fee | Task start time within 2 Hours |
| 100% Fee | Task has started / is in progress. |
Important Note: Double payments will not be issued. If a task is reset, Helpers will receive either a cancellation fee or normal task payment.
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