What should I do if I am on a task, and an item or process is prohibited?
If you're on a task with prohibited items or a prohibited process:
- Do not attempt to move the prohibited item or complete the prohibited process.
- Inform the customer that Helpers & Hands are unable to move the item or complete the process due to safety concerns.
- Take a photo (this is required).
- Let the customer know you will contact Taskrabbit Delivery Support immediately.
- Contact Taskrabbit Delivery Support from the Helper app with details of the issue.
Important note: If at any time you do not feel safe completing a task or feel at risk of damaging items, do not complete the task and reach out to support immediately.
Can I uninstall or hookup an appliance such as a washer, dryer, or refrigerator on a task?
No, this is a Prohibited Task. Taskrabbit Delivery prohibits Users from requesting or performing Tasks requiring disconnecting or connecting any gas, water or electrical lines.
Will I still be paid if an item or process is prohibited and I am unable to complete the Task?
If you come across a Prohibited Task, please contact Taskrabbit Delivery Support as described above. Pursuant to our Cancellation Policy, Prohibited Tasks are subject to cancellation and Customers who book a Prohibited Task will be charged for a cancellation fee for 100% of the Task. Helpers and Hands are compensated when Prohibited Tasks are cancelled pursuant to this process.meeting Taskrabbit Delivery’s applicable standards and requirements