Who performs the delivery?
Taskrabbit Delivery operates a marketplace for short-term delivery services. All delivery tasks are performed by Helpers, independent contractors who are registered users of the Taskrabbit Delivery Platform. All Helpers undergo a background check as part of the sign up process. Helpers perform delivery tasks with their own vehicles.
Does someone communicate with the customer?
Yes, once the delivery task has been booked, customers can chat directly with their Helper via text, phone, or through the Taskrabbit app.
How does a customer reschedule their delivery or make changes?
Customers can visit book-delivery.taskrabbit.com or the Taskrabbit app to reschedule their delivery task using the information used when booking the delivery.
Note: Additional or different charges might be applied depending on the customer's updates.
What if a store associate has questions?
Your store team can contact Taskrabbit Delivery Support at your dedicated support email or by calling, 310-947-8932. Taskrabbit Delivery Support is available 8am-8pm Pacific time.
Phone lines should be used for urgent requests that require immediate actions. For all other requests, please use email or the Taskrabbit Delivery Support form in Lighthouse.
Please note that this support line is for internal use only and is not meant for sharing with customers. Customers can contact Taskrabbit Delivery via our Support Center.
What if the customer claims that there was damage to their property during the delivery?
Customers can report damages by visiting our Support Center and selecting the "File a Claim" option from the dropdown. The claim must be submitted to the Taskrabbit Delivery team within 14 days of the delivery.
Does Taskrabbit Delivery provide the store with any information?
The store can use Taskrabbit Delivery's Lighthouse dashboard to monitor the status of each delivery. Each store will receive login information upon launch. For support with Lighthouse, please contact Taskrabbit Delivery Support.