Who are Helpers?
Helpers are independent contractors who have signed up to perform services through Taskrabbit Delivery. Every Helper undergoes a background check as part of the signup process.
How does a customer contact their Helper(s)?
After logging into their account, customers can text or call the Helper(s) on their task(s). Open the task details to do so. Customers are able to directly message under the "Messages" tab. If they are using the App, they can call their Helper under the "Helper" tab.
Can the customer ride with the Helper?
No. Ridesharing on tasks booked through the Taskrabbit Delivery Platform is prohibited. For more information, see our Prohibited Tasks policy.
Is it possible to request more than 2 Helpers?
Taskrabbit Delivery only enables Customers to book a maximum of two Helpers to assist on a Task. Please do not book multiple tasks in an attempt to secure additional Helpers.
Can a customer request packing as part of their Taskrabbit Delivery task?
Although not available through Taskrabbit Delivery, the Taskrabbit platform does enable clients to book packing services. To book a Tasker for help with packing, click here.
Please note: Customers are responsible for ensuring that their items are packed and ready for transport before their Helper(s) arrives to assist with their move.
Can a customer request appliance installation / mounting televisions as part of their Taskrabbit Delivery task?
Although not available through Taskrabbit Delivery, the Taskrabbit platform does enable clients to book these tasks. Click here for more information.