If a task is cancelled before a Helper is scheduled or with more than 48 hours’ notice, you are not charged a cancellation fee.
Customers who cancel a task that has been accepted by a Helper with less than 48 hours’ notice will be charged a cancellation fee in accordance with the following chart:
| Cancellation Fee | Timeframe of Scheduled Booking |
| No Fee | Task start time greater than 48 Hours |
| 20% Fee | Task start time within 24-48 Hours |
| 50% Fee | Task start time within 2-24 Hours |
| 80% Fee | Task start time within 2 Hours |
| 100% Fee | Task has started / is in progress. |
How to Cancel a Delivery
Customers can cancel their task in the app or using book-delivery.taskrabbit.com at any time. Simply log into their account, navigate to the booking they would like to cancel and click “Cancel”.
Please ask the customer to reach out if they have any concerns that we can assist with before canceling. A common misconception is that customers cannot reschedule the same booking – this is something that can also be done by simply editing the start date/time of the task.
Late or No Show Cancellations
A User is considered late if they have not arrived or are unresponsive within 15 minutes after the end of the scheduled 30-minute start window. Customers who cause a late or now show cancellation will be charged a cancellation fee for 100% of the Task. Customers will not be charged if their Helper caused a late or not show cancellation.
Prohibited Task Cancellations
Customers may not book tasks in violation of Taskrabbit Delivery’s Prohibited Tasks policy. These Tasks are subject to cancellation. Customers who book a Prohibited Task will be charged for a cancellation fee for 100% of the Task.