Certificate of Insurance (COI)

Certificate of Insurance

• Taskrabbit Delivery has the appropriate business insurance for incidents caused during the task
• Customers/facilities may request a Certificate of Insurance (COI) prior to a move
• This insurance is meant for major incidents that may occur and should not be confused with damage protection
• Taskrabbit Delivery does not provide workers compensation insurance due to our Helpers on the platform being contracted employees and not W2 employees
  • If a building requires workers compensation for delivery, Taskrabbit Delivery can still complete delivery, however the order will need to be delivered to the first door of the building as the Helper will not be able to enter the building without workers compensation

COI Criteria

• Certificate holder name - This is usually a business entity like the building owner, condominium association, property manager, leader, etc. This is the building where Taskrabbit Delivery is making the delivery. 
• Certificate holder mailing address
• Customer name 
• Customer unit Number 
• Delivery date 
• List of additional insureds - this is usually a business entity of the building owner, Condominium association, property manager, lender, etc.
• List of any insurance requirements from the property manager or building - the building where Taskrabbit Delivery is delivering to 

** Please note that Taskrabbit Delivery can only sign an insurance coverage verification form (COI), we are unable to provide signatures or approve Harmless or indemnity agreements

• Harmless or indemnity agreements will need to be signed by the Helper teams. 

When scheduling a task, if the customer needs a COI form, you can find the COI here.

If a customer needs their building listed as an additional insured, please use this link and the following guidelines: COI Request Form 

1. Send the link to the COI form to the customer.
   • Taskrabbit Delivery Support is also happy to help facilitate sending this form to the customer if needed
2. Customer fills out the COI form.
   • Taskrabbit Delivery Support can also fill out the form on behalf of the customer if needed, the customer can call in at any time to assist.
3. Form is submitted and Taskrabbit Delivery immediately receives the request.
4. Taskrabbit Delivery creates the COI and sends directly to the customer.
   • Turn around time is typically 24 hours or less but may be longer if submitted on the weekend.
   • If customer claims to not have received the COI, please have them check their spam folder prior to reaching out to Taskrabbit Delivery for additional support.

COI Modification Requests

• At times, Customers or facilities may request modifications to the COI. To do so, they will simply resubmit the COI request using the same form.
• Available modifications
  • Certificate Holder Name and Address
  • Additional Insured
• If additional modifications are required, including Workers compensation requests, the task will need to be canceled without fee.
• If Modified COI is not available by the time of the task start time, the task will need to be rescheduled. If rescheduling is not an option, the task will be canceled without a fee.