How to submit a claim
Claims should be filed directly by the end customer on our website. Customers can find our damage protection policy and instructions to submit a claim here. Our policy requires that Taskrabbit Delivery works directly with the end consumer to handle claims after Helpers have taken possession of the item.
Taskrabbit Delivery's Damage Protection Policy
Taskrabbit Delivery partners with UPS Capital to provide complimentary damage protection for cargo during the partner delivery process. UPS Capital provides coverage for cargo damage issues up to $300 (plus the cost of service to the customer).
For cargo claims over $300 or not involving cargo, payments will be made directly by Taskrabbit Delivery to the customer via PayPal.
Taskrabbit Delivery is not responsible for concealed damage.
Please note that Damage Protection only applies to the goods being transported. It does not protect damage to the environment surrounding the task (e.g. floors, walls, ceiling, etc.).
Claims Overview
- Claims must be filed within 14 days of the job
- Our claims are generally processed in <72 hours
- Jobs with cargo value <$300 are covered wholly by UPS Capital.*
- Jobs with cargo value >$300 are covered by UPS Capital and Taskrabbit Delivery.*
- Customers are paid from UPS via Zelle. Customers are paid from Taskrabbit Delivery via bill.com and/or via job refund or platform credit