How do I add an Assistant?
If you are a Lead Helper who needs to add an Assistant, refer to the Teams article.
Can a Lead Helper still complete tasks without their Assistant?
Lead Helpers will have 3 options when requesting jobs. They can request jobs with their Assistant, choose the option to be paired with another Helper or Hand, or request a specific Helper or Hand.
Important Note: If a Lead Helper requests and accepts a task with their Assistant, they are agreeing to perform the task with an Assistant.
Can a Lead Helper have multiple Assistants?
Lead Helpers can add multiple Assistants. Each Assistant must have the Assistant application link shared for them to apply. Only 1 of the approved Assistants can arrive to complete work with the Lead Helper on any given 2-person task.
What if a Lead helper sends their Assistant to complete jobs on their behalf?
Each scheduled Lead Helper AND their Assistant must be present at scheduled locations. Dispatching the Assistant or allowing multiple Assistants to complete the task instead of the Lead Helper is a violation of the Terms of Service.
What if my Assistant quits?
If you no longer have an Assistant, request to have your Team status removed so that you can still request jobs as a solo Helper.
How does a Lead Helper keep track of their approved Assistants?
Since Assistants are subcontractors to a Lead Helper, the Lead Helper will need to keep track of their approved Assistants.
How do Assistants get paid?
Assistants are subcontractors to their Lead Helper and will not receive direct payment through the Taskrabbit Delivery Platform. The Lead Helper is responsible for compensating the Assistant.
Will the Assistant have access to the Helper app?
Assistants do not have access to the Taskrabbit Delivery Helper app and will rely on their Lead Helper for communication about job details.
Can Helpers bring an unapproved person if their Assistant is unavailable?
The use of any person other than an Assistant on a Task is a violation of the Taskrabbit Delivery Terms of Service.
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