Assistant FAQs

Key Terms

Team: A Lead Helper and their Assistant. No more, no less.

Assistant: An individual who has been registered to assist the Lead Helper on a task.

Lead Helper: A Helper who has one or more Assistants on Taskrabbit Delivery's platform.

Taskrabbit Delivery Helper App: The mobile app from which the Lead Helper requests and completes tasks and communicates with the customer.

How to Find Task Details as an Assistant

• Assistants will not have access to the Helper app. The Lead Helper is responsible for providing details and the location of each task. Contact the Lead Helper for this information.
• The most important information needed:
  - Date and time (subject to change)
  - Address of pickup and drop off locations
  - Type of work involved. For example, delivering a couch, providing 2 hours of labor, etc.
• The Lead Helper is responsible for starting the task when work has begun and stopping the task when work is completed.

Assistant Pay

• The Lead Helper is responsible for compensating their Assistant for each successful task completed together. 
• The Lead Helper will complete any adjustments made to a task and submit through the Helper app.
• For tax reporting purposes, the Lead Helper is responsible for their Assistant as a subcontractor.

Important: Only the scheduled Lead Helper and the Assistant can complete a task. Assistants cannot bring any additional person to complete a task.