Teams

Introduction

A Team consists of a Lead Helper and their approved Assistant. Once set up as a Team, the Lead Helper will have an additional option in the Helper app to request, be assigned to, and complete tasks that require two Helpers without the need of having to wait to be paired with another Helper or Hand. Choosing this option when requesting tasks indicates that the Lead Helper is requesting the task with an Assistant. 

Registering an Assistant

Assistants are subcontractors that a Lead Helper engages to perform Tasks. All Assistants must be registered with Taskrabbit Delivery, agree to the Taskrabbit Delivery Terms of Service, and complete a background check. To complete the Assistant registration process, the Assistant will need to:

• Be 18 years of age or older
• Have valid State or Federal identification to be processed through a background check.
• Possess a Social Security number (SSN) to be processed through a background check.

Helpers assume full and sole responsibility for the acts of their Assistants and are responsible for any and all compensation, damages, benefits, taxes, withholdings, and expenses for Assistants.

Why Become a Team?

When deciding to become a Team, work is better when it's with a teammate that you align with. Becoming a Team includes benefits such as:

• Coordinate with an Assistant instead of another Helper or Hand for convenience.
• Ease of scheduling to potentially complete multiple tasks a day.
• If a Helper wishes to list their business and can provide proof of ownership, the existing business can be utilized with the ability to add multiple Assistants to your account.

Assistant Guidelines

• An Assistant is a subcontractor to their dedicated Lead Helper, and will not have access to the Helper app. It is the Lead Helper's responsibility to communicate task details to their Assistant.
• A Lead Helper can add multiple Assistants. Each individual applying to become an Assistant to a Lead Helper must apply using the unique link shared by the Lead Helper.
• Tasks through Taskrabbit Delivery can be booked for 1 or 2 Helpers. If scheduled with an Assistant on a 2-person Task, the Lead Helper should only perform the Task with one Assistant.
• If a Lead Helper does not have an active Assistant, the option to remove the Assistant can be processed by contacting Taskrabbit Delivery Support in the Helper app.
• Assistants do not receive payments through the Taskrabbit Delivery Platform. It is a Lead Helper's responsibility to pay their Assistant for each task completed. 
• Hands are unable to add an Assistant and become a Team.
• Current Helpers and Hands can apply to become an Assistant to a Lead Helper. Only the Lead Helper can share a unique link to apply. Reach out to the Lead Helper to ask for the link before applying. 
• Note that the use of any person other than an Assistant while on tasks violates the Taskrabbit Delivery Terms of Service.

Process Explained: Add an Assistant and Become a Team

Step 1: Access and share the Assistant signup link found in the Helper app

• In the Helper app, navigate to the menu. The menu will either be an ellipsis or hamburger depending on the operating system.
• Select Create a Team and click on the Invite Your Assistant button to share.
• A Helper who wishes to add an Assistant and become a Team must access the unique link shown in the menu of the Helper app. The link can be shared with the Assistant Registrant to then apply.
• Once the link is shared, the Assistant Registrant must complete all required steps in the registration process to be approved. Note that the Assistant Registrant must use the unique link shared by the Lead Helper to apply.

Step 2: The Taskrabbit Delivery Terms of Service

• The Assistant Registrant will be emailed the Taskrabbit Delivery Terms of Service.
• The Assistant Registrant must review and sign this document in order to proceed to the next step in the process.

Step 3: Background Checks

• The Assistant Registrant will be processed through a background check by our partner.
• The background check invitation link will be emailed to the Assistant Registrant and will require consent, fee payment, and additional details.
• Background check fees are unable to be waived.
• Taskrabbit Delivery is unable to utilize another entity's background check and must process each Registrant through a background check.

Step 4: Final Steps

• After the Assistant Registrant completes the background check stage, the Lead Helper and Assistant will be notified that registration has been successfully completed. The Assistant will be dedicated to the Helper who initially requested them.
• The Lead Helper's account will be updated to reflect Team status.
• Lead Helper: additional Assistants beyond the first approved Assistant will be notified of their approval but you will not be notified. Partner with the individual to inquire about registration status.

Requesting a task as a Team in the Helper App

• A Lead Helper will have the ability to indicate they will be bringing an Assistant when requesting a task.
• Each 2-Helper task and Route shown in the app will include a 2-person payout.