Document Requirements

Introduction

As part of the account registration process, Helpers & Hands are asked to submit documents to verify their identity, vehicle insurance (Helpers only), and business ownership (if applicable).

Helpers are asked to submit a profile photo, driver's license, and a valid vehicle insurance policy.
Hands are asked to submit a profile photo, and a government issued ID.

Profile Photo Tips

Profile photos should clearly show the face of the person signing up with no sunglasses, or other persons pictured in the photo.
There should be no excessive filters or applied backgrounds.
Profile photos should appear presentable as they will be shown on the platform to Customers and other Helpers.
Profile photos should be a different photo than the photo pictured on the Helper’s driver's license.

Driver's License Tips

Helpers are asked to submit a photo of their driver’s license during account registration. The driver’s license should:

Match the Helper’s profile photo and other submitted account details entered on the signup form;
Be visible, and cannot be altered;
Depict the front of the license; and
Be valid, and unexpired.

Tips for Other Forms of Identification

Hands can create an account with a valid, unexpired government issued ID including, but not limited to:

Driver's license
State identification card
U.S. Passport
Employment Authorization Document or Permanent Resident card
U.S. Visa

Vehicle Insurance Tips

Helpers (but not Hands) are asked to submit proof of vehicle insurance during the account registration process. Please note:

All information submitted on documents should match the Helper’s submitted information.
The Helper’s vehicle should be clearly listed on the insurance policy and match the Helper’s submitted vehicle information.
Vehicle insurance must have a valid effective and / or expiration date on the policy.
Expired and / or temporary insurance policies are insufficient.
If a vehicle insurance policy is listed under a business name, the Helper will be asked to submit proof of ownership of the business. These documents should include the name of the individual signing up as an owner or insured.
- See Business Ownership Document Tips below.

Business Ownership Document Tips

Individuals signing up that list a business name on a vehicle insurance policy, should provide a document showing business ownership.

Documents should include the name of the business which should match the information in the vehicle insurance policy.
Documents should include the name of the individual signing up which should match the name on the signup form and identification document.
Documents should be issued from a State or Federal government entity.
Internal company memos are insufficient.