Important Note
Helpers & Hands can view, request, and get scheduled on tasks within the Helper app. Taskrabbit Delivery Support cannot manually schedule a Helper or Hand on a task. If Helpers & Hands reach out to support in order to request a task, our Support team will refer to requesting tasks in the app.
Getting notified of available tasks
When a customer books a task, a broadcast is sent to Helpers & Hands in the area. If notifications are enabled, you will be notified of the available task and have the opportunity to request it.
- Push notifications must be enabled in your Taskrabbit Delivery Helper App and device settings.
- Visit the More tab in the Helper app to view Notification Settings. Notifications must be turned on for the selected days you want to see Tasks. Send a test push notification to ensure that notifications are set.
- Check your device settings to make sure the Taskrabbit Delivery Helper App has notification permissions turned on.
- Make sure your phone is not in Do Not Disturb mode.
Can I request a 2-Helper task?
As a Solo Helper or Hand, you can request 2 Helper tasks. The Helper app will work to find another Helper or Hand to match with you to work on the task together.
Helpers also have the ability to indicate that they are willing to split pay 50/50 with another Helper.
What is the difference between "Find me someone" and "Request a specific person"?
When requesting a 2-Helper task, you have the ability to let Taskrabbit Delivery pair you with whoever requests the same task or request a specific person to work with.
How can I choose to work with a specific Helper or Hand?
When requesting a task in the app, you will see Request a specific person. Selecting this option will enable you to search other Helpers and Hands in your current market or choose from your Preferred List. The requested Helper or Hand has the ability to accept or decline the request. If this occurs, do not contact Support as we will be unable to assist you to be assigned.
Why didn’t I get the task?
When a task becomes available, the request is sent to Helpers & Hands in the area. To be confirmed and scheduled, you will be notified through the Helper app and / or through the account email.
Just Needs Helper! or Just Needs Hand! alerts
Just Needs Helper! indicates at least one Hand is interested, has requested the task, and is in need of a Helper to be scheduled.
Just Needs Hands! indicates at least one Helper is interested, has requested the task, and is in need of a Hand to be scheduled.
What is "I'm Available Now"?
This toggle indicates you are available to do tasks right away and is accessible on the tasks tab in the Helper app.Helpers & Hands may be notified of higher priority tasks for the amount of time selected between 1 to 12 hours.
The Helper app automatically turns off availability after the time window selected has lapsed.
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