Unable to complete a scheduled task?
We recommend letting your customer know by messaging in the Helper app, and relisting the task as soon as possible.
Review our Relist resource for steps on how to relist a task in the Helper app.
Running late to a task?
We recommend letting the customer know by calling or messaging in the Helper app and providing the customer with an ETA so they know when to expect you.
Multiple trips & adjustments
If you are unable to safely fit items in your vehicle in one trip, multiple trips can be made. We recommend that you carefully review the task details to determine if multiple trips may be required prior to accepting any task.
Multiple trips are already factored into the payment of all apartment move tasks. On other tasks, we recommend that the Lead Helper discuss an adjustment with their customer to accommodate the extra trip. Information about completing an adjustment in the Helper app can be found in our Adjustments resource.
What if an item is damaged on arrival or is damaged through transport?
- Before starting the task, after arriving at location A, we recommend communicating to the customer that damage is present before transporting the item.
- Taking a photo of the damaged item is highly recommended.
- When the task is in-progress, in the Helper app, select the three dots on the top right corner of the screen.
- Select Add Photos and take a photo.
- Select Choose Image to upload existing photo(s) from your phone's photo gallery.
- Select the option Send these photos to Taskrabbit Delivery Support so we can document the information.
Tolls, bridges, parking, & gas expenses
The Taskrabbit Delivery Platform does not enable Helpers and Hands to seek reimbursement for expenses like toll roads, bridge tolls, parking and gas. Instead, these expenses are factored into payments for Helpers & Hands. We recommend that you consider these expenses prior to task acceptance.
Customer or other scheduled Helper or Hand no-shows
If a task is in-progress and the Customer or Helper / Hands does not show up at either location, you should contact Taskrabbit Delivery Support by following this link here.
At Location A: If the customer or other scheduled Helper/Hand fails to arrive after the 30-minute time window, contact Support to initiate a cancellation. Customers are not required to be present at the pickup location or location A for store deliveries.
At Location B: If the Customer fails to arrive after 30-minutes, contact support to initiate a cancellation.
Related to: