Introduction
Taskrabbit Delivery enables Users to rate each other and leave reviews through the Platform. Leaving a rating or a review is optional.
Helper Weekly Report
Each week, Helpers will receive a weekly report via email with an overall rating of tasks completed as well as reviews from customers.
Rating Scale
All Users have the ability to rate each other on a scale of 1 to 5. A rating of 5 indicates an excellent experience whereas a rating of 1 indicates an unsatisfactory experience.
How to Leave a Rating
- Once a task is marked complete, each User will get a notification with an option to submit a rating and/or a review.Note: Depending on the task type, a Hand will need to wait until the Lead Helper marks the task complete.
- If there is no option in the app, you can contact Taskrabbit Delivery Support to leave a review.
- Ratings should reflect within 24 hours.
Frequently Asked Questions
What if a customer provides an unsatisfactory review of a Helper and / or Hand?
If a customer provides less than a 5-star review for a Helper or Hand, the customer is then prompted to answer additional questions so that you gain a better understanding of why their experience was less than ideal.
Can I remove a low rating or review?
Although lower scores may be received, we are unable to remove ratings or content from reviews.
How often do ratings update?
Ratings are updated daily. As soon as a task is completed in the app, allow 24 hours for the review to reflect in the app. Additionally, feedback is provided to Helpers & Hands in the Weekly Helper Scorecard.
Where can I see my rating?
In the Taskrabbit Delivery Helper app, an overall rating can be viewed in a Helper or Hand's profile. Specific reviews, if any, can be viewed in weekly Helper email when you complete tasks.
Are Assistants eligible to receive ratings?
An Assistant's reviews or ratings are included in their Lead Helper's overall rating.
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