Adjustments

Introduction

Sometimes, Helpers & Hands may need to update the original task booking details to include an extra service or item. An adjustment can be made to a task if needed and added in the Helper app.

In most cases, only Helpers will have the option to add an adjustment in the app.

For labor-only tasks, the Helper or Hand will be able to complete the adjustment in the app.

Adjustments on Types of Tasks

Partner Store Deliveries: Adjustments can be made by contacting Taskrabbit Delivery Support while the task is still in progress.

Full or Itemized Apartment Moves: Adjustments can be made by contacting Taskrabbit Delivery Support while the task is still in progress. 

All Other Tasks: Adjustments can be made in the Helper app while the task is still in progress.

Important note: For the benefit of your customer, please include photos with your adjustment.

Task Type & Adjustments

How to Make an Adjustment 

When Helpers & Hands arrive at the pickup location to start a task, we recommend that they verify all of their task details with their customer and discuss any necessary adjustments to the scope of the task.

Important: If their customer does not wish to approve an adjustment, we recommend that Helpers & Hands only complete work within the original scope of the task. Taskrabbit Delivery is unable to facilitate payments for work performed outside the scope of the task. 

Step 1: If the customer agrees to the adjustment:

• In the Helper app, review task details.
• Tap Adjust this task.
• A message will appear asking you to acknowledge the adjustment entered and discuss with the customer.
• Review the message and select I Understand to continue.

Step 2: Multiples of items already listed on the task or removing the item can be completed

To add items:

• Use the See adjustment item size guide to enter the item needed to be added
• The system will add the item based on its size.
• If you are unsure of the size of an item, you can double check and view our size guide here.

Step 3: Adjustment Summary

• Tap Save & Continue.
• The next screen is the adjustment summary. The adjustment summary lists all adjustments along with the price change (if necessary). 

Step 4: Adjustment Approval

• If your customer agrees to the adjustment, tap Submit.
• Your customer  will need to approve the adjustment in their app.
• When your customer approves the adjustment, you will receive a confirmation notification on your Helper app.

Examples of Adjustments

• Removing an item listed 
• Increase the quantity of an item listed
• Add another item
• Change task location
• Add stairs 
• Add in-home labor
• Add additional location
• Add breakdown
• Add assembly*

*Item must be eligible for assembly. If attempting to adjust a task and add assembly for an item and the option does not appear, it is not a service that can be facilitated through the Taskrabbit Delivery Platform.