Cancellation Policy

Cancellation Policy

At Taskrabbit Delivery, we strive to provide a reliable and efficient platform connecting customers with Helpers and Hands. To ensure the fair treatment of Helpers and Hands, we have the following cancellation policy. 

Customers are free to cancel tasks before a Helper agrees to perform it, or with more than 48 hours' notice. In these circumstances, customers will not be charged a cancellation fee. 

Customers who cancel a task that has been accepted by a Helper with less than 48 hours’ notice will be charged a cancellation fee in accordance with the following chart:
 

How to Cancel

You can cancel your task in the app or using book-delivery.taskrabbit.com at any time. Simply log into your account, navigate to the booking you would like to cancel, and click “Cancel.” Please reach out if you have any concerns that we can assist with before canceling. A common misconception is that you cannot reschedule the same booking—this can also be done by simply editing the start date/time of the task.

Late or No-Show Cancellation

A User is considered late if they have not arrived or are unresponsive after 15 minutes past the end of the scheduled 30-minute start window. Customers who cause a late or no-show cancellation will be charged a cancellation fee for 100% of the Task. Customers will not be charged if their Helper caused a late or no-show cancellation.

Prohibited Task Cancellations

Customers may not book tasks in violation of Taskrabbit Delivery’s Prohibited Tasks policy. These Tasks are subject to cancellation. Customers who book a Prohibited Task will be charged for a cancellation fee for 100% of the Task.